Call Recording Solutions

If your business uses a phone system then you will know there are times when being able to record a conversation can be very beneficial.
Call recording is available for a wide range of applications; from recording important details about a meeting with a business partner; or an audit trail to query disagreements with customers; or as a monitoring tool to develop your staff customer service skills as well as drive new sales through better telesales techniques.

We offer a complete call recording solution for all types of businesses and services across all industry sectors. We offer two types of call recording: Network based recording & Hardware based recording.

Contact Center Reporting Features

Our reporting features allows your business to view information that could improve the way in which you operate, therefore improving your customer services. 

Automatic or manual generation of historical reports provides data on all aspects of your business's performance. These reports provide detailed information for operational reviews and future planning. 

Collect information on each department or individual, wherever they are. Real-time information can be delivered to departmental heads independent of their location, whilst employees are offered increased flexibility over the way they handle their calls when in or out of the office.

Business Telephone Systems

If you need a new business telephone system to support your communications, then we have a wide range of solutions available to suit your individual requirements. From a single handset to entire call center, we provide quick and easy installation with minimal disruption. 

We supply telephone systems from top suppliers such as:
  • •  xontel
  • •  Avaya
  • •  Panasonic

Our goal
is to provide the solution that's right for you, from a single handset to entire call center, our solutions can be installed a quickly and easily with minimal disruption.

IP Telephony

photoIP telephony (Internet Protocol telephony) is a general term for the technologies that use the Internet Protocol's packet-switched connections to exchange voice, fax, and other forms of information that have traditionally been carried over the dedicated circuit-switched connections of the public switched telephone network (PSTN).

Using the Internet, calls travel as packets of data on shared lines, avoiding the tolls of the PSTN. The challenge in IP telephony is to deliver the voice, fax, or video packets in a dependable flow to the user.

 Much of IP telephony focuses on that challenge. At SpaceLink, we provide a rich portfolio of various IP-based PBX’s and IP telephone sets, our experienced engineers will help you make the best out of your IP based PBX investment and turn your personal mobile phone into a roaming office.
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